Terms Of Service
Last updated: 1/01/2024
Please read these Terms of Use (“Terms”) carefully before using the https://thefaithfulcleaning.com website (the “Service”) operated by Faith Based Cleaning LLC (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
ACCEPTANCE OF TERMS
Please read these Terms of Use (“Terms”) carefully before using the https://thefaithfulcleaning.com website (the “Service”) operated by Faith Based Cleaning LLC (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
ACCOUNTS
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account. You are responsible for safeguarding your password and for any activities under your account.
INTELLECTUAL PROPERTY
The Service and its original content, features, and functionality are and will remain the exclusive property of Faith Based Cleaning LLC and its licensors.
LINKS TO OTHER WEBSITES
Our Service may contain links to third-party websites or services not owned or controlled by Faith Based Cleaning LLC. We assume no responsibility for the content, privacy policies, or practices of any third-party sites.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
DISCLAIMER
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.
GOVERNING LAW
These Terms shall be governed in accordance with the laws of the United States.
CHANGES
We reserve the right to modify or replace these Terms at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
BOOKING TERMS AND SERVICE AGREEMENT
GENERAL TERMS
By booking a service with Faith Based Cleaning LLC, you agree to these Terms of Service. These apply to all clients
(residential, commercial, Airbnb, post-construction).
SERVICES PROVIDED
Faith Based Cleaning LLC offers interior residential, Airbnb, and commercial cleaning services. Both the client and Faith Based Cleaning LLC are responsible for clear communication regarding the service.
BOOKING CONFIRMATION
Booking online does not guarantee a specific time slot. We will confirm your appointment by phone or email.
CLIENT SATISFACTION
If we miss something included in your cleaning, we will return to correct it at no extra charge if informed within 24 hours. Any re-clean requests must be made within 24 hours. If we come out to do a re-clean and are denied the opportunity, we are not responsible for a refund. Once a service has been completed, we are not responsible for any refunds.
RIGHT TO REFUSE SERVICE
Faith Based Cleaning LLC reserves the right to deny or terminate service due to safety concerns, inappropriate conditions, or severe clutter.
CLEANING DAY PREPARATION
Clients are expected to tidy up to allow cleaners access to surfaces. Additional tasks may incur extra charges.
ADDITIONAL SERVICES
Extra services such as interior windows, blinds, dishes, and oven cleaning are available at an additional charge.
PETS
We work around pets, but if they become a safety concern, we reserve the right to remove workers from your home.
SERVICE FEES & ADJUSTMENTS
Prices may be adjusted based on the condition of the home. If significant additional work is required, we will communicate any price changes.
LOCKOUTS & CANCELLATIONS
Clients must provide access to their home. If locked out, we will attempt contact for 20 minutes before applying a $50 cancellation fee. Cancellations within 24 hours may incur a $50 charge.
RE-CLEANS
Re-clean requests must be submitted within 24 hours of the original service. If we come out to do a re-clean and are denied the opportunity, we are not responsible for a refund. Refunds will not be issued without an opportunity for a re-clean. Once a service is completed, no refunds will be provided under any circumstances. Re-cleans will address the areas of service that we re not met on the original service. Additional services will not be provided during the re-clean.
CANCELLATION POLICY
At The Faithful Cleaning Company, we understand that unexpected situations arise, and you may need to reschedule or cancel your cleaning appointment. To ensure fairness to our team and maintain efficiency in our scheduling, we have implemented the following cancellation policy:
- Same-Day Cancellations: If you cancel your cleaning appointment on the same day as your scheduled service, you will be charged the full price of the cleaning.
- Cancellations Within 24 Hours: If you cancel within 24 hours of your scheduled appointment, you will be charged a $50 cancellation fee.
- Rescheduling: If you need to reschedule, we encourage you to do so at least 24 hours in advance to avoid cancellation fees.
EQUIPMENT USE
If a client requests to use their vacuum, we assume no liability for damages.
ARRIVAL WINDOW
Cleanings are scheduled within an 8:00 AM - 6:00 PM window. We allow a 30-minute early or 60-minute late arrival buffer.
WEATHER & UNFORESEEN CIRCUMSTANCES
Faith Based Cleaning LLC reserves the right to reschedule in cases of extreme weather or emergencies.
DAMAGE & LIABILITY
If damage occurs, it must be reported within 48 hours with photographic evidence. We reserve the right to assess and repair damages.
CLEANING SUPPLIES
Cleaners provide cleaning supplies and equipment unless the client arranges otherwise.
BOOKING REMINDERS
Clients agree to receive text and email reminders. They may opt-out by updating their notification preferences.
PAYMENT TERMS
We require a credit card on file. Payment is processed after service completion.
LATE FEES & NON-PAYMENT
Late payments may incur a $25 per week fee. After 30 days of non-payment, we may pursue legal action.
SMS COMMUNICATIONS
By providing your phone number, you consent to receive SMS notifications. You can opt out by replying STOP.
By booking a service, you acknowledge and agree to these Terms of Service. If you have any questions, contact us at devyn@thefaithfulcleaning.com or 561-220-2317.